Winvib Privacy Policy — Your Data, Your Rights

Winvib is an internationally licensed online gaming platform. We believe personal privacy is a fundamental right, which is why all our systems and processes are built to keep your information protected at the highest level.

This privacy policy applies to the following:

• For all users of the Winvib website (winvib.im).
• For Winvib mobile application users.
• For all registered members and guest users of Winvib.
• For anyone who contacts Winvib.

This policy is available in both Bengali and English. In the event of any conflict, the English version shall prevail.

Winvib collects different types of information for various purposes. The details are outlined below:

Winvib uses the data it collects solely for specified purposes. We never misuse your information.

• Account Management: For registration, login, and KYC verification processes.
• Payment Processing: To process deposits and withdrawals accurately.
• Customer Support: To help resolve your issues.
• Security Assurance: To prevent fraud, money laundering, and illegal activity.
• Service Improvement: To analyze user experience and improve the platform.
• Responsible Gaming: To detect unusual gaming patterns and alert users accordingly.
• Legal Obligation: To respond to lawful requests from licensing authorities or law enforcement agencies.

Winvib does not send marketing messages without your consent. If you no longer wish to receive promotional emails, click the unsubscribe link at the bottom of any email.

Winvib retains your information only for as long as necessary. All required data is kept while your account remains active.

• Transaction records are retained for a minimum of 5 years after account closure — this is a legal requirement.
• KYC documents may be retained for up to 5 years after account closure.
• Customer service conversation records are retained for up to 2 years.
• Technical logs (IP addresses, session data) are typically retained for 90 days.

Winvib never sells or rents your data to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Providers: Necessary information is shared to process transactions via bKash, Nagad, or Rocket.
• Game Providers: Limited user identification data may be shared to enable third-party games to run.
• Law Enforcement: Upon a valid court order or request from a licensing authority.
• Security Partners: With fraud prevention specialists, and solely for that purpose.

In all of the above cases, Winvib ensures that the receiving party adheres to the same or equivalent privacy standards.

Winvib uses cookies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.

• Essential Cookies: To maintain your login session and ensure security. The site cannot function properly without these.
• Functional Cookies: To remember your language preference and other settings.
• Analytics Cookies: To understand how users interact with the site — this helps improve the platform.

You can block or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some features on the site.

As a Winvib member, you have the following rights over your personal data:

Winvib is strictly for users aged 18 and above. We do not knowingly collect any information from anyone under the age of 18.

If a minor has accidentally created an account and this comes to our attention — or is reported by a guardian — the account will be closed immediately and all associated data will be deleted.

Winvib uses industry-standard security technologies to protect your data:

• 256-bit SSL/TLS encryption — applied to all data transfers.
• Encrypted databases — for all stored information.
• Two-factor authentication (2FA) — to keep your account secure.
• Firewall and intrusion detection systems.
• Regular security audits and penetration testing.
• 24/7 physical security at our data centers.

In the event of a data breach, we will notify all affected users within 72 hours and take immediate action.

Winvib may update this Privacy Policy from time to time. For significant changes, we will:

• We will update the date shown at the top of this page.
• Registered members will be notified by email.
• We will send you notifications through the app.

Continued use of Winvib after any changes take effect will be considered acceptance of the updated policy. If you do not agree, you have the option to close your account.

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy:

• Email: support@winvib.im
• Subject: Write "Privacy Request" as the subject
• Live Chat: Available on the platform 24/7
• Help Center: winvib.im/help-center

We aim to respond to all privacy-related requests within 30 days. For urgent matters, reaching out via live chat will get you a faster response.